Text copied to clipboard!
Title
Text copied to clipboard!Hotel General Manager
Description
Text copied to clipboard!
We are looking for a highly experienced and motivated Hotel General Manager to oversee the daily operations of our hotel and ensure an exceptional guest experience. The ideal candidate will be responsible for managing all aspects of the hotel, including front desk operations, housekeeping, food and beverage services, maintenance, and staff management. This role requires a strong leader with excellent communication skills, financial acumen, and a passion for hospitality.
As the Hotel General Manager, you will be expected to develop and implement strategic plans to increase profitability, improve service quality, and maintain high standards of cleanliness and safety. You will work closely with department heads to coordinate activities and ensure that all guests receive outstanding service. Your responsibilities will also include budgeting, forecasting, and analyzing financial reports to identify areas for improvement.
In addition to operational duties, you will be responsible for hiring, training, and evaluating staff performance. You will foster a positive work environment that encourages teamwork, accountability, and continuous improvement. The successful candidate will be proactive in addressing guest concerns and resolving issues promptly to maintain a high level of customer satisfaction.
This position requires a deep understanding of the hospitality industry, including current trends and best practices. You should be comfortable using hotel management software and have a solid grasp of revenue management principles. A background in luxury or boutique hotels is a plus.
If you are a dynamic leader with a proven track record in hotel management and a commitment to excellence, we invite you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Oversee daily hotel operations across all departments
- Ensure high levels of guest satisfaction and service quality
- Develop and manage budgets, forecasts, and financial reports
- Recruit, train, and supervise hotel staff
- Implement policies and procedures to improve efficiency
- Coordinate with department heads to ensure smooth operations
- Monitor inventory and order supplies as needed
- Ensure compliance with health, safety, and legal standards
- Handle guest complaints and resolve issues promptly
- Develop marketing and promotional strategies to increase occupancy
Requirements
Text copied to clipboard!- Bachelor’s degree in Hospitality Management or related field
- Minimum 5 years of experience in hotel management
- Strong leadership and organizational skills
- Excellent communication and interpersonal abilities
- Proficiency in hotel management software
- Financial acumen and experience with budgeting and forecasting
- Ability to work flexible hours, including weekends and holidays
- Strong problem-solving skills and attention to detail
- Knowledge of health and safety regulations
- Experience in luxury or boutique hotel settings is a plus
Potential interview questions
Text copied to clipboard!- How many years of experience do you have in hotel management?
- Can you describe a time you resolved a difficult guest complaint?
- What hotel management software are you proficient in?
- How do you motivate and manage a large team?
- What strategies have you used to increase hotel occupancy?
- Are you available to work weekends and holidays?
- How do you ensure compliance with health and safety regulations?
- What is your approach to budgeting and financial planning?
- Have you worked in a luxury or boutique hotel before?
- How do you handle underperforming staff members?
